You haven't searched anything yet.
Home Instead®
Client Care Coordinator Third Party Payor Job Description
Kavis Healthcare d.b.a. Home Instead
Objective :
The Client Care Coordinator is expected to perform a variety of duties that relate to :
Client care and Caregiver engagement This includes care consultations with potential clients and family members, client / CAREGiverSM introductions, caregiver evaluations, caregiver in the field training and quality assurance visits with existing clients.
They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan.
They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.
Sales This includes developing relationships with referral partners, specific to third party payor accounts (VA, regional center, Medicaid).
They will leverage their client care experiences to increase value with our RPNs and drive referrals.
Primary Responsibilities :
Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
Work with other team members to coordinate various aspects of a client’s care. Conduct client / CAREGiver introductions with every new client and with every new CAREGiver.
Create and maintain client and responsible party records documenting all quality assurance meetings. Plan with the Manager and execute a schedule that ensures each client has at minimum one quality assurance visit per (month / quarter).
Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
Sales Responsibilities : (30%)Work with General Manager to develop engagement strategies with referral partnersReach out, thru impressions, and develop relationships with key referral third-party payor referral providersLog impressions in salesforce to meet metricsAttend events, fairs, etc.
as needed to strengthen brand in the community
Caregiver Engagement Responsibilities (10%) : Develop engagement strategies that utilize the 5 Caregiver needs to promote Caregiver retention and satisfaction.
Evaluate caregiver from a field performance perspective and recommend training needed Be first in line for resolving caregiver issues that are related to client care and work with caregiver / client to solve issues accordingly as appropriate escalate issues to the General Manager Develop and execute a caregiver experience that reflects Home Instead values and a preferred employer workplace.
Secondary Responsibilities :
Education / Experience Requirements :
Supervisory Responsibilities :
None
Knowledge, Skills and Abilities :
Pay Rate :
$25-$30 per hour bonus benefits
Last updated : 2024-05-01
Full Time
Business Services
$43k-56k (estimate)
05/03/2024
08/01/2024
homeinstead.com
OMAHA, NE
200 - 500
2006
Private
ANTHONY CROSEN
$500M - $1B
Business Services
Home Instead is a Nebraska-based company that operates 1,100 franchised senior care centers providing in-home care and wellness services across 14 countries.
The job skills required for Client care coordinator include Written Communication, Quality Assurance, Health Care, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Client care coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client care coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client care coordinator positions, which can be used as a reference in future career path planning. As a Client care coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client care coordinator. You can explore the career advancement for a Client care coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Client Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Care Coordinator job description and responsibilities
Compassionate, knowledgeable, and collaborative, the patient care coordinator also collaborates with other members of the care team to look after patients within the healthcare facility.
03/16/2022: Huntsville, AL
Managing client database and updating client account records.
03/21/2022: Virginia Beach, VA
Provide patient centric care using virtual communications, care pathways, remote patient monitoring and a host of other tools.
03/08/2022: Albuquerque, NM
Ensure staff have adequate training and support to help clients with ways to overcome these barriers so they can access the services they need.
04/14/2022: Mcallen, TX
Complete patient care goes beyond caring for the patient’s physical problems. Patients may experience additional stress related to their financial situation, familial relationships, and even their physical environment.
02/22/2022: Green Bay, WI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Care Coordinator jobs
Account coordinators can earn certifications to gain a deeper knowledge of their daily responsibilities, test their skills and advance their careers.
02/15/2022: Santa Rosa, CA
An account coordinator provides day-to-day administrative support to account executives.
02/24/2022: Fairbanks, AK
While some account coordinator roles are entry-level positions, most applicants need to have relevant work experience or certifications.
04/05/2022: Wichita Falls, TX
Healthcare Customer Care Representatives should also have an attitude to learn and develop continuously.
01/22/2022: Springfield, IL
Step 3: View the best colleges and universities for Client Care Coordinator.